Customer Care

CONTACT US

Need to return something? For US returns click here. For international returns click here.

For all other inquiries:

Email us at customerservice@motherdenim.com for the fastest response. Please include your order number if applicable.
You may also leave us a voicemail at 323-923-5941 and we will return your call.

Our support hours are Mon-Fri 8:30AM-5:00PM PST.

For press inquiries contact pr@motherdenim.com

RETURN POLICY

• In order to accommodate our holiday shoppers, we will be extending our return period. All orders placed between November 22nd – December 25th will have up until January 15th to be returned for a full refund or exchanged for a different size. Items marked FINAL SALE cannot be exchanged or returned at any time.

• For US returns and exchanges, please visit returns.motherdenim.com. Note that return labels are not provided for orders shipping to Puerto Rico, Alaska & Hawaii.

• For international returns, please visit our international returns portal. If you have any questions please reach out to our customer care team at customerservice@motherdenim.com.

• Merchandise must be unworn, unwashed, and placed back into original bag with all labels and tags attached. Not placing merchandise back into original bag will delay processing of your return. Upon receipt of returned goods, MotherDenim.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.

• Your refund will be in the same form as the original purchase. Shipping and handling charges are non-refundable. Please allow 2 weeks for us to receive your return package. All refunds to credit cards will appear within 1-2 billing statements.

• All items marked 50% off and 70% off are FINAL SALE.

• All items marked FINAL SALE cannot be exchanged or returned at any time.

• We only accept returns that were purchased via this website. MotherDenim.com will not accept orders that were purchased from other retailers.

• If you are shipping from Puerto Rico, Alaska, or Hawaii, OR if you choose not to use the free pre-paid shipping return label, you must ship your return using a trackable shipping method. Please keep the tracking details for your records.

EXCHANGES

PLACING OR CANCELLING ORDERS

We are unable to combine orders, alter sizes, add or remove pieces, or edit billing details once an order has been placed. We offer free and easy returns for anything that may not work. Or, email customerservice@motherdenim.com to see if it's still possible to cancel your entire order.

Orders are processed pending item availability and credit card verification.

MotherDenim.com is unable to ship orders to P.O. boxes or APO/FPO addresses.

INTERNATIONAL ORDERS

INTERNATIONAL SHIPPING, DUTIES & TAXES:

We offer expedited DHL Express shipping (2 to 6 business day transit) on all orders. Please note that order processing may take up to 3 business days after the order is placed. You can check the status of your order here.

Applicable sales tax will be charged on merchandise total. Taxes are calculated according to shipping destination.

Canada

All shipments to Canada are delivered duty paid; prices are inclusive of duties and there will not be any additional cost beyond what is captured at checkout. Orders will ship to Canada at a flat rate of CA$14. Orders over CA$250 will receive free shipping.

UK

All shipments to the UK are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to the UK at a flat rate of £8. Orders over £150 will receive free shipping.

Australia

All shipments to Australia are delivered duty paid – prices are inclusive of taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Australia at a flat rate of AU$15. Orders over AU$260 will receive free shipping.

Eurozone

All shipments to France, Germany, Italy and other Eurozone countries are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to the Eurozone at a flat rate of €10. Orders over €175 will receive free shipping.

Denmark

All shipments to Denmark are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Denmark at a flat rate of kr.70. Orders over kr.1,300 will receive free shipping.

Switzerland

All shipments to Switzerland are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Switzerland at a flat rate of CHF10. Orders over CHF175 will receive free shipping.

Sweden

All shipments to Sweden are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Sweden at a flat rate of kr100. Orders over kr2,000 will receive free shipping.

Norway

All shipments to Norway are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Norway at a flat rate of kr100. Orders over kr2,000 will receive free shipping.

Japan

All shipments to Japan are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Japan at a flat rate of ¥1,700. Orders over ¥27,000 will receive free shipping.

Korea

All shipments to Korea are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Korea at a flat rate of ₩17,000. Orders over ₩261,000 will receive free shipping.

Mexico

All shipments to Mexico are delivered duty paid – prices are inclusive of duties and there will not be any additional cost beyond what is captured at checkout. Orders will ship to Mexico at a flat rate of MXN $180. Orders over MXN $3,700 will receive free shipping.

Israel

All shipments to Israel are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Israel at a flat rate of ₪55. Orders over ₪725 will receive free shipping.

Hong Kong

All shipments to Hong Kong are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Hong Kong at a flat rate of HK$95. Orders over HK$1,600 will receive free shipping.

New Zealand

All shipments to New Zealand are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to New Zealand at a flat rate of NZ$23. Orders over NZ$320 will receive free shipping.

Singapore

All shipments to Singapore are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Singapore at a flat rate of SG$17 SGD. Orders over SG$270 will receive free shipping.

Taiwan

All shipments to Taiwan are delivered duty paid – prices are inclusive of duties so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Taiwan at a flat rate of TW$400. Orders over TW$6,100 will receive free shipping.

United Arab Emirates

All shipments to the United Arab Emirates are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to the United Arab Emirates at a flat rate of 55د.إ. Orders over 740د.إ will receive free shipping.

India

All shipments to India are delivered duty paid – prices are inclusive of duties so there will never be any additional cost beyond what is captured at checkout. Orders will ship to India at a flat rate of ₹900. Orders over ₹16,600 will receive free shipping.

China

All shipments to China are delivered duty paid – prices are inclusive of duties and taxes so there will never be any additional cost beyond what is captured at checkout. Orders will ship to China at a flat rate of ¥90. Orders over ¥1,400 will receive free shipping.

Brazil

All shipments to Brazil are delivered duty paid – prices are inclusive of duties so there will never be any additional cost beyond what is captured at checkout. Orders will ship to Brazil at a flat rate of R$70. Orders over R$1,050 will receive free shipping.

Rest of World

All shipments will have duty and tax calculated and added in checkout. Orders will ship at a flat rate of approximately $15 USD. Orders over approximately $200 USD will receive free shipping.

INTERNATIONAL RETURNS

INTERNATIONAL RETURNS:

You may return items within 30 days for a refund. Please visit our international returns portal. If you have any questions please reach out to our customer care team at customerservice@motherdenim.com.

Upon receipt of your return, we will confirm your refund via email.

To ensure your return is processed promptly, we only accept one order per return package. If you have more than 1 order to return, please request separate return shipping labels from our portal and ship each order separately.

Please note that refunds are issued in the currency the order was originally placed, regardless of fluctuations in exchange rate.

Canada Returns:

You will be refunded for the merchandise, including taxes and duties.

UK Returns:

You will be refunded for the merchandise, including taxes and duties. Flat rate return shipping fees of £15 will be deducted from the merchandise subtotal.

Australia Returns:

You will be refunded for the merchandise, including taxes and duties. Orders over AU$1000 will have additional, non-refundable duties included in purchase price. Flat rate return shipping fees of AU$30 will be deducted from the merchandise subtotal.

Eurozone Returns:

You will be refunded for the merchandise, including taxes and duties. Flat rate return shipping fees of €20 will be deducted from the merchandise subtotal.

Switzerland Returns:

You will be refunded for the merchandise, including taxes and duties. Flat rate return shipping fees of 20 CHF will be deducted from the merchandise subtotal.

Denmark Returns:

You will be refunded for the merchandise, including taxes and duties. Flat rate return shipping fees of kr.140 will be deducted from the merchandise subtotal.

Sweden Returns:

You will be refunded for the merchandise, including taxes and duties. Flat rate return shipping fees of 215 kr will be deducted from the merchandise subtotal.

Norway Returns:

You will be refunded for the merchandise, including taxes and duties. Flat rate return shipping fees of 215 kr will be deducted from the merchandise subtotal.

Japan Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of ¥2700 will be deducted from the merchandise subtotal.

Korea Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of 27000 Won will be deducted from the merchandise subtotal.

Brazil Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of R$110 will be deducted from the merchandise subtotal.

China Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of ¥140 will be deducted from the merchandise subtotal.

Hong Kong Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of HK$160 will be deducted from the merchandise subtotal.

India Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of ₹1,700 will be deducted from the merchandise subtotal.

Israel Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of ₪75 will be deducted from the merchandise subtotal.

Mexico Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of MXN$380 will be deducted from the merchandise subtotal.

New Zealand Returns:

You will be refunded for the merchandise, including taxes and duties. Flat rate return shipping fees of NZ$35 will be deducted from the merchandise subtotal.

Singapore Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of SG$25 will be deducted from the merchandise subtotal.

Taiwan Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of TW$615 will be deducted from the merchandise subtotal.

United Arab Emirates Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of 75د.إ will be deducted from the merchandise subtotal.

Rest of World Returns:

You will be refunded for the merchandise, however, taxes and duties as calculated on the original order will not be refunded. Flat rate return shipping fees of approximately $20 USD will be deducted from the merchandise subtotal.

PAYMENTS

PRICE ADJUSTMENTS

MOTHER will honor a 7 day price adjustment period for items purchased at full price from MotherDenim.com.

We do not offer price adjustments on items marked down for Black Friday or on Cyber Monday. We do not offer price adjustments on items purchased at a discount that are further reduced.

MOTHER does not price match other retailers.

Promo codes cannot be combined with any other offer or promotion and are not valid on previous purchases, international orders or towards the purchase of gift certificates. Please review the below section for more details regarding Promotional Terms.

PROMOTION TERMS

SHIPPING

Orders placed Monday through Friday before 11 AM PST will ship same day. Orders placed after this time or on the weekends will ship the following business day.

FedEx Ground – 3-8 business day transit time
FedEx 2 Day – 2 business day transit time
FedEx Standard Overnight – 1 business day transit time

For orders over $800 we require signature to ensure your package arrives to you safely.

Domestic orders over $50 receive free 2-day shipping. Orders to Hawaii, Alaska & Puerto Rico require a $25 flat rate fee.

MotherDenim.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

New Year's Eve
New Year's Day
Martin Luther King Jr. Day
Presidents Day
Memorial Day
Independence Day
July 5th – Day after Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

If you refuse delivery of any order placed on MotherDenim.com, the package will be returned to our warehouse. You will receive a refund for the merchandise and tax paid, but shipping charges are non-refundable.

If you receive delivery confirmation of your order, yet you have not received your package, immediately contact customerservice@motherdenim.com for assistance recovering your order.

GIFT WITH PURCHASE

DENIM CARE

GIFT CARDS

Gift card will be sent via email to you, to print or email to the recipient of your choice.
Gift cards will be emailed within one business day.
Gift cards have no fees and do not expire.
Promotional offers and discounts may not be applied towards the purchase of gift cards.
Gift Cards may not be applied to previous purchases.
Gift Cards can only be used for U.S. orders on motherdenim.com. Not valid for international orders.
Gift cards are non-refundable, may not be exchanged, transferred or resold, and may not be redeemed for cash, except where required by law.
MOTHER is not responsible for lost, damaged or stolen gift cards.

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Customer Care

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